Restoration runs on urgency and documentation. The system has to handle 2 AM intake calls, dispatch techs cleanly, build an insurance file the adjuster won’t kick back, and surface margin in real time — not at month-end when the receipts get keyed in.
We map our core stack to the way restoration actually runs:
- Emergency intake — AI receptionist answers 24/7, triages scope (water, fire, mold, biohazard), captures address and contact, and dispatches the on-call tech via SMS within 15 minutes.
- Insurance file — every job opens a structured Airtable record. Photos auto-tag by phase (mitigation, demo, reconstruction). Moisture logs and scope notes live in one place. Adjuster correspondence is templated and tracked.
- Tech dispatch — capacity-aware routing. ETA SMS to the customer. Job-phase tracking that doesn’t depend on the tech remembering to update something.
- Margin in real time — labor logged at the job, equipment rentals tracked at issue, billing built from the same record that started at intake.
The output: cleaner files, faster dispatch, and a clearer picture of what’s actually profitable while the work is still happening.
